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Terre Brown, the leather people, design products with accurate perfection and care. If your Terre Brown designed product is found to have quality errors in times of delivery, we are all set to exchange it. Customers are free to return and exchange products sold on Terrebrown.com. Find the terms and conditions below for a proper claim.
• Notify us about the issue or defect within 48 hours from receiving the receipt.
• Register complaints via Email, Phone or through chat options available on the website.
• Mention the product and reason for returning.
• Issues or defects reported after 48 hours of delivery is not entertained.
• Either replacement or refund can only be awarded according to the complaint registered initially.
• Fresh products as received with its original packaging and all tags attached to it is only eligible for a smooth return.
• Gift cards and customized products (Customised by size, design or color) are nonreturnable.
• If reported before 4 days’ time, hardly in situations, partial refunds are also granted as exceptions.
• Any complaint registered after a time limit of 7 days will not be considered valuable.
• Email acknowledgment of refund claim will be sent once we receive and inspect the returned item.
• If approved, the customer will be informed and a refund will be processed within 7 working days after receiving the returned product.
• Refund amount is been sent through credit card refunding or any kind of original method used for payment.
• In case of Cash on Delivery payment, refund is possible through NEFT Account Transfer facility and acknowledgment regarding the transfer can be overlooked through e-mail.
• If rejected during a quality check, the item will be returned back to the address without any refund.
• Refund process may take time. In case of late process, rechecking bank balance or referring to Credit Card Company is suggested.
• You can either check with your bank or wait for the processing time to get completed. In case of further complications, please contact us at [email protected]
• We are set to replace delivery in case of defective and damaged pieces. For an exchange of same product, please don't hesitate to mail us on [email protected]
• Exchange your item sending it on to the following address.
Opposite Phonenix Mills, Off Senapati Bapat Marg,
Lower Parel (W), Mumbai -400 013
Available methods for a refund:
Please always verify your refund method before sharing it with us. Any change request in refund method would be processed after 7 working days as we verify the new mode of refund. If there is an error in the refund method shared by you, the company shall not be liable for loss as we process the refund based on the information shared by you.
Any product sold during stock clearance sale is not eligible for replacement or refund, whatsoever the reason it may be. Unfortunately, since the sale is for clearing dead stocks, we can not offer any replacements or entertain any refund claims.
• While sending someone an item marking it as a gift and if returned, you will receive a gift certificate worth the value of the returned item that can be used for another purchase worth its value.
• If the gift is not marked as a gift and if returned, a refund will be availed directly to the one who purchased.
To return your product, you should mail your product to:
Reverse pickup of the product is attempted within 48 hours. However, in some cases, it may take up to 7 working days. The reverse pickup process is totally dependent upon the courier service company. If the reverse pickup is delayed we request for your patience and understanding in the matter. The time of exchanging a product will vary according to the place you live and processing time it takes.
If reverse pickup facility is not available in your PIN code, the customer should return the product paying for its shipping cost. We will later reimburse a maximum of Rs.100 for returning the item. For reduced shipping charges and widespread service, we recommend using India Post Courier Services. Shipping costs can be reimbursed only after providing the actual invoice provided by the carrier.
In case of returning an item over INR.2000, you should track the shipping service or have to purchase shipping insurance. We won’t guarantee in receiving the returned item.